Jurnal Manajemen dan Perbankan (JUMPA)
type: channel
description: Jurnal Manajemen dan Perbankan (JUMPA) adalah jurnal yang berkaitan dalam bidang Manajemen dan Perbankan yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Y.A.I secara berkala. Jurnal Manajemen dan Perbankan (JUMPA) is a journal related to the field of Management and Banking published by STIE Y.A.I Jakarta, Indonesia periodically. P-ISSN : 2356-2897 E-ISSN : 2746-9948 DOI : 10.55963/jumpa.v9i2
publisher: Sekolah Tinggi Ilmu Ekonomi Y.A.I - Jakarta - Indonesia
language: en
publication name: Jurnal Manajemen dan Perbankan (JUMPA)
issn: 2356-2897
items: Location, Store Atmosphere, and Price as Determinants of Konnichiwa Coffee Purchase Decisions
items: Digital Marketing, Hedonism, and Product Knowledge on the Interest in Using Paylater at A Hotel in Pontianak City
items: The Role of Fintech in Improving Service Accessibility at Indonesian Sharia Banks in Pontianak City
items: The Role of People’s Spiritual Intelligence in The Relationship Between Love of Money and Happiness
items: Determinants of Earnings Management: A Study in Indonesia’s Property and Real Estate Sector
items: Applying VALSAT Analysis and Fishbone Diagram in Lean Manufacturing for Gold Jewelry Production
items: Determinants of Capital Structure: Evidence from Technology Firms in Indonesia
items: Profitability, Company Size and Capital Structure: Indicators of Corporate Valuation of Miscellaneous Industry Sectors
items: Analisis Faktor-Faktor yang Mempengaruhi Kinerja Karyawan Bank-Bank Pemerintah di Kawasan Melawai Jakarta Selatan
items: Pertumbuhan Perbankan Syariah di Indonesia Ditinjau dari Pembiayaan, NPF, dan Kepadatan Penduduk
items: Pengaruh Kualitas Produk dan Store Atmosphere Terhadap Keputusan Pembelian dengan Minat Beli Sebagai Variabel Intervening (Studi Kasus Pada Kedai Kopi Lain Hati di Grand Galaxy City Bekasi)
items: Peran Struktur Modal, Ukuran Perusahaan, dan Variabel Intervenlng Profitabilitas Pada Penentuan Nilai Perusahaan Semen yang Terdaftar di Bursa Efek Indonesia
items: Analisis Pemilihan Supplier Kain Byemi Official Store Dengan Metode Fuzzy AHP dan Fuzzy Topsis
items: Harga Minyak, Harga Emas, Nilai Tukar IDR/USD, dan Jumlah Positif Covid-19 Serta Implikasinya Terhadap Indeks Harga Saham Gabungan di Bursa Efek Indonesia
items: Subliminal Brand Messages on Apple’s Data Privacy Campaign in Peirce’s Semiotics
items: The Implementation Effect of Accounting Information System, E-Commerce and Digital Wallet on MSM’s Performance in Bekasi City
items: Determinants of Profitability in Digital Banking: The Moderating Role of CKPN
items: Consumer Choices: The Influence of Price, Service, and Promotion on Coffee Purchases in Jakarta
items: Service and Product Quality as Drivers Costumer Satisfaction at Haus Drink in Bekasi
items: Comparison of the Effectiveness of Digital and Television Advertising Elements at Gojek Indonesia Company
items: The Influence of Social Media, Beauty Vlogger Reviews and Brand Image on Buying Interest in Wardah Cosmetic Products
items: Assessment of Service Quality at the Credit Cooperative: A SERVQUAL and Importance-Performance Analysis Approach
items: Implementation of the Balanced Scorecard for Performance Evaluation at the West Java Provincial Plantation Service
items: Influence of Ease of Use and E-Service Quality on Intention to Reuse with Customer Satisfaction as a Mediating Variable in Online Travel Agent Traveloka
items: https://journals.stie-yai.ac.id/index.php/JUMPA/article/view/87
items: Penerapan Metode Importance Performance Analysis dan Customer Satifaction Index di Puskesmas Langsa Lama
items: Analisis Turnover Intention Ditinjau Dari Kepuasan Gaji, Beban Kerja dan Work Engagement Sebagai Mediasi
items: Kontribusi Capital Expenditure Sebagai Penguat Dampak Inflasi dan Pertumbuhan Ekonomi Terhadap Profitabilitas Perusahaan Korporasi
items: A Faktor-Faktor yang Mempengaruhi Kualitas Laba Pada Perusahaan Makanan dan Minuman di BEI
items: Faktor-Faktor Penentu Profitabilitas Perusahaan Manufaktur Sektor Industri Barang Konsumsi

Location, Store Atmosphere, and Price as Determinants of Konnichiwa Coffee Purchase Decisions
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description: This study aims to empirically test location, store atmosphere, and price as determinants of purchase decisions for Kopi Konnichiwa. This research is a quantitative study with an associative approach. The data used are primary data collected thru the distribution of questionnaires using non-probability sampling techniques with the convenience sampling method. Data collection was conducted over two days thru google form to customers of Kopi Konnichiwa located at RS Harapan Kita, with a total of 100 respondents. The research variables were measured using several indicators, namely location (5 indicators), store atmosphere (6 indicators), price (4 indicators), and purchase decision (5 indicators). The data analysis technique uses structural equation modeling (SEM) based on partial least square (PLS) with the help of the smart-PLS 4.1 application, including outer model testing, inner model testing, and hypothesis testing. The novelty in this research lies in the context of the study conducted in a hospital environment, which has different consumer characteristics compared to commercial locations in general, thus providing a new perspective in the study of consumer behavior, particularly in the coffee industry. The research results show that location (X1) has a negative impact on purchase decisions (Y), while store atmosphere (X2) and price (X3) have a positive impact as determinants of purchase decisions for Konnichiwa Coffee. The implications of this research for business managers are the need to enhance the visibility and accessibility of the outlet thru the installation of more eye-catching signage, promotions in strategic areas such as the hospital entrance, and collaboration with other tenants within the building. Improving these aspects is expected to enhance the attractiveness and consumer experience in making purchases. Abstrak - Penelitian ini bertujuan untuk menguji secara empiris lokasi, store atmosfer, dan harga sebagai penentu keputusan pembelian Kopi Konni…
subject: Articles
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creator: Nursiti Nur
creator: Yopi Yulius
creator: Amanda Putri Fitria
rights: Copyright (c) 2026 Nursiti Nur, Yopi Yulius, Amanda Putri Fitria https://creativecommons.org/licenses/by/4.0
date: 2026-03-30
publication date: 2026-03-30
starting page: 27
ending page: 41
doi: 10.55963/62bt9a48

Digital Marketing, Hedonism, and Product Knowledge on the Interest in Using Paylater at A Hotel in Pontianak City
type: item
description: Advances in digital technology have driven significant changes in consumer behavior, including the adoption of financial services such as paylater, which is growing in the hospitality industry. This study aims to analyze the influence of digital marketing, hedonism, and product knowledge on the interest in using paylater at star-rated hotels in Pontianak City. The study employs a quantitative approach through a questionnaire survey using accidental sampling techniques on 88 respondents who are familiar with paylater services and have stayed at star-rated hotels. Data analysis was performed using smart-PLS 3.0. The results show that, partially, only product knowledge has a significant effect on the interest in using paylater (p-value = 0.000) with a dominant contribution of 64.5%. Meanwhile, digital marketing and hedonism did not have a significant individual effect. However, simultaneously, the three variables were able to explain 82.7% of the variability in interest in using paylater (R² = 0.827). These findings indicate that rational considerations based on product knowledge are more decisive than digital promotion factors and emotional motivation. The novelty of this research lies in testing an integrative model of the three variables in the context of star-rated hotels, which has previously been studied more extensively in the e-commerce sector. This study contributes to the development of consumer behavior literature and provides managerial implications regarding the importance of educational strategies in digital marketing for PayLater services. Abstrak - Kemajuan teknologi digital telah mendorong perubahan signifikan dalam perilaku konsumen, termasuk dalam adopsi layanan keuangan seperti paylater yang semakin berkembang di industri perhotelan. Penelitian ini bertujuan menganalisis pengaruh digital marketing, hedonisme, dan product knowledge terhadap minat penggunaan paylater pada hotel berbintang di Kota Pontianak. Penelitian menggunakan pendekatan kuantitati…
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creator: Muchammad Ariffin
creator: Aisyah
creator: Windi Pratiwi
creator: Sabirin
rights: Copyright (c) 2026 Muchammad Ariffin, Windi Pratiwi WIndi
date: 2026-02-27
publication date: 2026-02-27
starting page: 1
ending page: 13
doi: 10.55963/jumpa.v13i1.918

The Role of Fintech in Improving Service Accessibility at Indonesian Sharia Banks in Pontianak City
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description: This study analyzes the role of fintech in improving the accessibility of financial services at Bank Syariah Indonesia (BSI) in Pontianak City. The background of this study is the gap in access to financial services for small communities that are difficult to reach by conventional banks. This study uses a quantitative approach with a survey method of 150 active BSI customers who use fintech services, selected through purposive sampling. Data were collected using questionnaires and analyzed with multiple linear regression using SPSS to test the effect of the variables of availability, ease of use, and security of fintech services on the variable of financial service accessibility, including ease of access, service coverage, and financial literacy. The results are expected to provide empirical evidence of the effectiveness of fintech in expanding financial access at BSI and measure customer satisfaction with fintech. This study contributes to the literature on sharia fintech with a focus on empirical analysis in the context of BSI customers in Pontianak, while also serving as a reference for stakeholders in developing sharia banking digital strategies to improve services and empower small communities economically. Abstrak - Penelitian ini menganalisis peran fintech dalam meningkatkan aksesibilitas layanan keuangan pada Bank Syariah Indonesia (BSI) di Kota Pontianak. Latar belakang penelitian adalah kesenjangan akses layanan keuangan bagi masyarakat kecil yang sulit dijangkau oleh perbankan konvensional. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 150 nasabah aktif BSI yang menggunakan layanan fintech, dipilih melalui teknik purposive sampling. Data dikumpulkan menggunakan kuesioner dan dianalisis dengan regresi linier berganda menggunakan SPSS untuk menguji pengaruh variabel ketersediaan, kemudahan penggunaan, dan keamanan layanan fintech terhadap variabel aksesibilitas layanan keuangan, termasuk kemudahan akses, jangkauan layanan, sert…
subject: Articles
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creator: Muhammad Faisal
creator: Mansur
creator: Irvan Wobowo W
creator: Febrianawati
creator: Windi Pratiwi
rights: Copyright (c) 2026 Muhammad Faisal, Mansur, Irvan Wobowo W, Febrianawati, Windi Pratiwi
date: 2026-03-09
publication date: 2026-03-09
starting page: 14
ending page: 26
doi: 10.55963/jumpa.v13i1.888

The Role of People’s Spiritual Intelligence in The Relationship Between Love of Money and Happiness
type: item
description: This research is important in understanding how human behavior is influenced by the intersection of materialistic values and happiness. The relationship between love of money and happiness often results in complex dynamics. Spirituality as a harmonizer offers a solution to manage the relationship between materialism and happiness. This study aims to explore how human spiritual intelligence can harmonize the love of money with the purpose of human life, namely, happiness. The method in this study uses a quantitative approach with analysis techniques using moderated regression analysis (MRA). The results of this study indicate that love of money has no significant effect on happiness, and spiritual intelligence strengthens the relationship between love of money and happiness.
subject: Articles
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creator: Andrey Indra Maulana Uray
creator: Muhammad Zalviwan
creator: Febrianawati
rights: Copyright (c) 2025 Andrey Indra Maulana Uray, Muhammad Zalviwan, Febrianawati
date: 2025-10-31
publication date: 2025-10-31
starting page: 25
ending page: 36
doi: 10.55963/jumpa.v12i3.858

Determinants of Earnings Management: A Study in Indonesia’s Property and Real Estate Sector
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description: This study aims to analyze the influence of profitability, firm size, firm growth, and corporate governance on earnings management among property and real estate companies listed on the Indonesia Stock Exchange during the 2019–2024 period. The study focuses on the property and real estate sector, which tends to receive less attention in prior research even though it has shown several indications of earnings manipulation in practice. Using a purposive sampling method, 57 companies were selected as the research sample, and data were analyzed using multiple linear regression with SPSS software. The results show that profitability, firm growth, and corporate governance positively and significantly affect earnings management, while firm size has a negative and significant effect. Simultaneous testing confirms that all four variables collectively influence earnings management. These findings deepen the understanding of how firm characteristics and governance mechanisms shape financial reporting behavior. Practically, the results suggest that regulators, investors, and company management should enhance oversight and transparency to reduce the likelihood of earnings manipulation. Abstrak - Penelitian ini bertujuan untuk menganalisis pengaruh profitabilitas, ukuran perusahaan, pertumbuhan perusahaan, dan corporate governance terhadap manajemen laba pada perusahaan properti dan real estate yang terdaftar di Bursa Efek Indonesia selama periode 2019-2024. Penelitian ini berfokus pada sektor properti dan real estate yang selama ini masih jarang dikaji, meskipun di lapangan sering ditemukan indikasi praktik manipulasi laba. Sampel penelitian diperoleh melalui metode purposive sampling dengan total 57 perusahaan, dan data dianalisis menggunakan regresi linier berganda melalui bantuan perangkat lunak SPSS. Hasil penelitian menunjukkan bahwa profitabilitas, pertumbuhan perusahaan, dan corporate governance berpengaruh positif dan signifikan terhadap manajemen laba, sedangkan ukuran p…
subject: Articles
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subject: Array
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creator: Muhammad Afissunani
creator: Agung Nurmansyah
creator: Cahyo Budi Santoso
rights: Copyright (c) 2025 Muhammad Afissunani, Agung Nurmansyah, Cahyo Budi Santoso
date: 2025-11-28
publication date: 2025-11-28
starting page: 37
ending page: 52
doi: 10.55963/jumpa.v12i3.852

Applying VALSAT Analysis and Fishbone Diagram in Lean Manufacturing for Gold Jewelry Production
type: item
description: This study investigates opportunities to reduce waste in the gold jewelry production process through a qualitative case study approach. Guided by Lean manufacturing principles, value stream mapping was used to visualize the production flow and identify various forms of waste based on the seven wastes framework. Input from production personnel was collected via a closed-ended questionnaire to classify key waste types, while root causes were further explored using value stream analysis tools (VALSAT) and fishbone diagrams. The findings reveal critical inefficiencies in the current process, highlighting areas for targeted improvement. These insights form the basis for proposing actionable strategies to enhance operational efficiency and value creation within the gold jewelry manufacturing industry. While Lean principles are well-established in conventional manufacturing settings, their application to the gold jewelry production process a sector characterized by artisanal craftsmanship and variable workflows remains relatively limited. This study addresses that gap by adapting and applying Lean tools to a traditionally craft-based industry. The integrated methodological approach, which combines Value Stream Mapping, VALSAT, and Fishbone diagrams, strengthens the analysis and supports the development of targeted process improvement proposals. These proposals translate Lean diagnostics into practical, context-specific recommendations for enhancing efficiency in jewelry manufacturing. Abstrak - Studi ini bertujuan untuk mengidentifikasi dan mengusulkan perbaikan untuk mengurangi waste dalam proses produksi perhiasan emas melalui pendekatan studi kasus kualitatif. Dipandu oleh prinsip-prinsip Lean manufacturing, pemetaan aliran nilai digunakan untuk memvisualisasikan aliran produksi dan mengidentifikasi berbagai bentuk pemborosan berdasarkan kerangka kerja tujuh pemborosan. Masukan dari personel produksi dikumpulkan melalui kuesioner tertutup untuk mengklasifikasikan jenis-…
subject: Articles
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creator: Febriana Wurjaningrum
creator: Enina Patricia
rights: Copyright (c) 2025 Febriana Wurjaningrum, Enina Patricia
date: 2025-10-06
publication date: 2025-10-06
starting page: 13
ending page: 24
doi: 10.55963/jumpa.v12i3.850

Determinants of Capital Structure: Evidence from Technology Firms in Indonesia
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description: This study aims to examine the determinants of capital structure in technology firms listed on the Indonesia Stock Exchange (IDX), focusing on the roles of profitability, firm size, asset tangibility, and non-debt tax shields. The research adopts a quantitative approach using secondary data derived from audited annual reports of technology companies for the 2017-2021 period. A purposive sampling technique yielded 109 firm-year observations. The analysis employed multiple linear regression to evaluate the effect of the independent variables on capital structure, which is proxied by the debt-to-equity ratio (DER). Data were processed and analyzed using multiple linear regression with the assistance of SPSS version 25. The findings reveal that asset tangibility and non-debt tax shields have a statistically significant negative influence on capital structure. In contrast, profitability and firm size show no significant relationship. These results suggest that companies with greater tangible assets and higher non-debt tax shields, such as depreciation, tend to reduce reliance on debt financing and prefer internal sources of capital. The novelty of this research lies in its focus on the Indonesian technology sector, which remains underexplored in capital structure literature, particularly in emerging markets. Abstrak - Penelitian ini bertujuan untuk mengkaji penentu struktur permodalan pada perusahaan teknologi yang terdaftar di Bursa Efek Indonesia (BEI), dengan fokus pada peran profitabilitas, ukuran perusahaan, tangbilitas aset, dan perisai pajak non-utang. Penelitian ini mengadopsi pendekatan kuantitatif menggunakan data sekunder yang berasal dari laporan tahunan perusahaan teknologi yang telah diaudit untuk periode 2017-2021. Teknik pengambilan sampel purposive menghasilkan 109 pengamatan tahun perusahaan. Analisis menggunakan regresi linier berganda untuk mengevaluasi efek variabel independen pada struktur modal, yang diproksi oleh rasio utang terhadap ekuitas (DER)…
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creator: Celvin Bagus Pradana
creator: Erna Fitri Komariyah
creator: Anggit Esti Irawati
rights: Copyright (c) 2025 Celvin Bagus Pradana, Erna Fitri Komariyah, Anggit Esti Irawati
date: 2025-10-02
publication date: 2025-10-02
starting page: 1
ending page: 12
doi: 10.55963/jumpa.v12i3.846

Profitability, Company Size and Capital Structure: Indicators of Corporate Valuation of Miscellaneous Industry Sectors
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description: The purpose of this study is to test and examine empirically how capital structure, company size, and profitability affect the value of manufacturing companies in various industries that are listed on the Indonesia Stock Exchange. The focus on firm development and management to optimize company value, especially in the post-pandemic era, and the extension of the research period are what make this study novel. Purposive sampling was utilized to choose ten companies for the research sample, and the data used is the financial statements of the companies. Using a quantitative approach, the research technique analyzes data using descriptive statistical tests, traditional assumption tests (autocorrelation, heteroskedasticity, multicollinearity, and normality), and hypothesis testing using T-tests and F-tests with the aid of eviews 12 software. According to the study's findings, capital structure significantly lowers business value, profitability significantly increases it, and firm size has no discernible impact. All three factors, however, significantly increase business value at the same time. The research's impacts include giving management advice on how to optimize business value and boost investor trust in capital investments.
subject: Articles
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creator: Ida Musdafia
creator: Yohn Piter Barus
creator: Figih Kinanti
rights: Copyright (c) 2025 Ida Musdafia, Yohn Piter Barus, Figih Kinanti
date: 2025-09-22
publication date: 2025-09-22
starting page: 63
ending page: 72
doi: 10.55963/jumpa.v12i2.860

Analisis Faktor-Faktor yang Mempengaruhi Kinerja Karyawan Bank-Bank Pemerintah di Kawasan Melawai Jakarta Selatan
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description: Penelitian ini bertujuan untuK menguji pengaruh dari Kepercayaan Atasan Semangat Kerja dan Reward Terhadap Kinerja Karyawan Pada Bank Pemerintahan Didaerah Melawai Jakarta Selatan, baik secara parsial maupun simultan. Metode penelitian yang digunakan dalam penelitian ini deskriptif dan verifikatif, dengan pendekatan kuantitatif dan hubungan sebab-akibat. Populasi dalam penelitian ini adalah karyawan bank-bank pemenrintah di kawasan Melewai Jakarta Selatan, berjumlah 60 orang, sedan sampel yang ditetapkan berjumlah 34 orang berdasar metode slovin, yang ditarik secara acak (simple random sampling) dengan mengunakan kuesioner. Analisis yang digunakan dalam penelitian ini meliputi uji instrumen data, uji asumsi klasik, Uji regresi linier berganda, uji hipotesis dan uji determinasi (R.Square) yang dilakukan menggunakan aplikasi program IBM SPSS V25. Penelitian ini berhasil membuktikan adanya pengaruh simultan Kepercayaan Atasan, Semangat Kerja dan Penghargaan terhadap Kinerja Karyawan Bank-Bank Pemerintah di Kawasan Melawai Jakarta Selatan, dengan nilai R.Square 66,7%. Dan nilai Fhitung sebesar 26,093 > Ftabel 2,84.Secaran parsial variable Kepercayaan Atasan memiliki pengaruh paling dominan, sedangkan variabel Semangat Kerja pengaruhnya tidak signifikan. Penelitian ini merekomendasikan agar pihak manajemen melakukan perbaikan dan peningkatan terhadap implemetasi ketiga variabel eksogen di atas, dengan prioritas pada variabel Kepercayaan Atasan, khususnya pada dimensi dan indikator.
subject: Articles
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creator: Alex Zami Alex Zami
rights: Copyright (c) 2022 Jurnal Manajemen dan Perbankan (JUMPA)
date: 2022-06-30
publication date: 2022-06-30
starting page: 73
ending page: 85
doi: 10.55963/jumpa.v9i2.465

Pertumbuhan Perbankan Syariah di Indonesia Ditinjau dari Pembiayaan, NPF, dan Kepadatan Penduduk
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description: Sistem keuangan syariah di Indonesia mengalami peningkatan dengan berhasil masuk jajaran 10 besar terbaik dunia. Pertumbuhan perbankan syariah di Indonesia semakin menunjukkan perkembangan dan peningkatan setiap tahunnya. Hal ini ditandai dengan perekonomian perbankan syariah yang relatif lebih stabil dibandingkan dengan perbankan konvensional dalam menghadapi kejutan baik dari internal maupun eksternal. Pada masa pandemi covid-19 saat ini, pemerintah mengharapkan peran dan kontribusi perbankan syariah dalam Program Pemulihan Ekonomi Nasional (PEN) mampu membantu masyarakat, selain kesehatan juga pemulihan ekonominya. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi pertumbuhan perbankan syariah dari 33 provinsi di Indonesia, pada masa pandemi covid-19. Jenis penelitian ini merupakan penelitian deskriptif kuantitatif. Metode pengumpulan data menggunakan data sekunder yang berasal dari data publikasi Otoritas Jasa Keuangan Indonesia dan Badan Pusat Statistik. Variabel-variabel yang digunakan meliputi pembiayaan (X1), nonperforming financing/NPF (X2), kepadatan penduduk (X3), dan pertumbuhan perbankan syariah (Y). Analisis data menggunakan regresi berganda model ordinary least square (OLS) dengan tingkat signifikan 5%. Hasil dari penelitian menunjukkan bahwa variabel yang berpengaruh positif dan signifikan adalah pembiayaan (X1) dan kepadatan penduduk (X3), sedangkan NPF (X2) tidak memiliki pengaruh yang signifikan terhadap pertumbuhan perbankan syariah. Selanjutnya, variabel-variabel independen (pembiayaan, NPF, dan kepadatan penduduk) secara bersama-sama memberikan pengaruh sebesar 87,4% terhadap pertumbuhan perbankan syariah di Indonesia tahun 2020. The Islamic financial system in Indonesia has increased by entering the top five in the world. The growth of Islamic banking in Indonesia is increasingly showing development and improvement every year. This is in the Islamic banking economy which is relatively more stable than conventional banki…
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creator: Puji Yuniarti
rights: Copyright (c) 2022 Jurnal Manajemen dan Perbankan (JUMPA)
date: 2022-06-15
publication date: 2022-06-15
starting page: 1
ending page: 9
doi: 10.55963/jumpa.v9i2.442

Pengaruh Kualitas Produk dan Store Atmosphere Terhadap Keputusan Pembelian dengan Minat Beli Sebagai Variabel Intervening (Studi Kasus Pada Kedai Kopi Lain Hati di Grand Galaxy City Bekasi)
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description: Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan store atmosphere terhadap keputusan pembelian pada kopi lain hati di Grand Galaxy City, Bekasi. Jenis penelitian yang dilakukan adalah penelitian deskriptif kuantitatif dengan menggunakan kuesioner. Populasi penelitian adalah semua pelanggan di kedai Kopi Lain Hati cabang Grand Galaxy City, Bekasi; sedangkan penentuan jumlah sampel menggunakan cara yang dikemukakan oleh Malhotra. Data penelitian yang digunakan adalah data primer, yang diperoleh melalui penyebaran kuesioner kepada sampel atau responden sebanyak 100 orang responden dengan menggunakan teknik accidental sampling. Metode analisis data yang digunakan dalam penelitian ini adalah Partial Least Square (PLS) dengan menggunakan Software SmartPLS 3.0 for Mac OS X. Instrumen pengumpulan data yang digunakan pada penelitian ini adalah kuesioner. Hasil yang diperoleh dari penelitian ini menyimpulkan bahwa kualitas produk dan store atmosphere berpengaruh positif dan signifikan terhadap minat beli. Kemudian kualitas produk, store atmosphere dan minat beli berpengaruh positif dan signifikan terhadap keputusan pembelian. Dari hasil pengujian analisis jalur menunjukkan bahwa minat beli sebagai variabel intervening dapat memediasi hubungan antara kualitas produk dan store atmosphere dengan keputusan pembelian.
subject: Articles
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creator: Suharyanto Suharyanto
creator: Tri Lestari
rights: Copyright (c) 2022 Jurnal Manajemen dan Perbankan (JUMPA)
date: 2022-06-24
publication date: 2022-06-24
starting page: 10
ending page: 24
doi: 10.55963/jumpa.v9i2.459

Peran Struktur Modal, Ukuran Perusahaan, dan Variabel Intervenlng Profitabilitas Pada Penentuan Nilai Perusahaan Semen yang Terdaftar di Bursa Efek Indonesia
type: item
description: Penelitian ini bertujuan untuk menguji struktur modal dan ukuran perusahaan terhadap nilai perusahaan, serta peran profitabilitas memediasi struktur modal dan ukuran perusahaan pada perusahaan semen yang terdaftar di Bursa Efek Indonesia pada periode 2017-2019. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan menggunakan multiple regression dan analisis jalur sebagai pendekatannya. Data yang digunakan adalah data sekunder berupa laporan keuangan perusahaan semen yang terdaftar di Bursa Efek Indonesia pada periode 2017-2019. sampling. Data diperoIeh dari pubIikasi lndonesia Stock Exchange (lDX). HasiI peneIitian menunjukkan bahwa struktur modaI dan ukuran perusahaan tidak berpengaruh terhadap niIai perusahaan. ProfitabiIitas juga tidak dapat memediasi pengaruh struktur modal dan ukuran perusahaan terhadap niIai perusahaan. Meskipun demikian, apabila struktur modal berasal dari hutang bertambah, maka profitabilitas yang dihasilkan akan menurun. Demikian pula juga dengan ukuran perusahaan, semakin besar ukuran perusahaan maka profitabilitas akan menurun. Namun profitabiIitas tidak berpengaruh terhadap nilai perusahaan yang secara tidak Iangsung tidak dapat meningkatkan niIai perusahaan dengan Iebih tinggi.
subject: Articles
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subject: Array
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creator: ida ibrahim
creator: Swesti Mahardini Sekolah Tinggi Ilmu Ekonomi Y.A.I
creator: Adam Yahya Sekolah Tinggi Ilmu Ekonomi Y.A.I
rights: Copyright (c) 2022 Jurnal Manajemen dan Perbankan (JUMPA)
date: 2022-06-29
publication date: 2022-06-29
starting page: 25
ending page: 37
doi: 10.55963/jumpa.v9i2.454

Analisis Pemilihan Supplier Kain Byemi Official Store Dengan Metode Fuzzy AHP dan Fuzzy Topsis
type: item
description: - Penelitian ini bertujuan untuk memilih supplier kain roll pada Byemi sesuai dengan indikator kinerja yang sudah ditetapkan yaitu Vendor Performance Indicator (VPI) dengan model kriteria Quality, Cost, Delivery, Flexibility, dan Responsiveness (QCDFR). Peranan supplier sangat penting bagi Byemi, oleh karena itu dalam proses pemilihannya harus melalui banyak pertimbangan. Tujuan penelitian ini menjadi pertimbangan dalam proses pemilhan supplier agar mendapatkan supplier yang dapat memberikan keuntungan bagi Byemi dan meminimalkan risiko, sehingga dapat meningkatkan kepuasan pelanggan. Penelitian ini menggunakan kriteria Vendor Performance Indicator (VPI) dalam model QCDFR yang menerapkan metode Fuzzy Analytical Hierarchy Process (FAHP) dan Fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) yang diolah menggunakan Microsoft excel 2019 sebagai dasar pemilihan supplier pada Byemi. Tahap pengumpulan data dilakukan dengan memberikan daftar pertanyaan terstruktur kepada pemilik serta 2 karyawan bagian operasional pada Byemi. Hasil temuan penelitian ini berdasarkan kriteria model Quality, Cost, Delivery, Flexibility, dan Responsiveness (QCDFR), Byemi lebih memprioritaskan kriteria Memberikan garansi terhadap pesanan roll kain sebesar 0,25. Selain itu, dari empat supplier yang telah bekerja sama dengan Byemi, supplier CV. Ardjuna merupakan supplier terbaik dengan nilai 0,743.
subject: Articles
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subject: Array
  topic: keywords
creator: Febriana Wurjaningrum
creator: Hinanda Tomi Adikoro Universitas Airlangga, Indonesia
rights: Copyright (c) 2022 Jurnal Manajemen dan Perbankan (JUMPA)
date: 2022-06-29
publication date: 2022-06-29
starting page: 38
ending page: 53
doi: 10.55963/jumpa.v9i2.458

Harga Minyak, Harga Emas, Nilai Tukar IDR/USD, dan Jumlah Positif Covid-19 Serta Implikasinya Terhadap Indeks Harga Saham Gabungan di Bursa Efek Indonesia
type: item
description: Penelitian ini bertujuan menganalisis pengaruh harga minyak, harga emas, nilai tukar IDR/USD dan jumlah positif COVID-19 terhadap indeks harga saham gabungan Bursa Efek Indonesia pada periode Maret – Juni 2020. Teknik penarikan sampel dilakukan dengan metode purposive sampling. Data dianalisis menggunakan metode regresi linier berganda time series dengan bantuan software IBM SPSS Statistics 25. Hasil penelitian ini menunjukkan bahwa harga minyak, harga emas dan jumlah positif COVID-19 secara parsial tidak berpengaruh terhadap indeks harga saham gabungan sedangkan variabel nilai tukar IDR/USD berpengaruh negatif terhadap indeks harga saham gabungan. Secara keseluruhan variabel independen, yaitu harga minyak, harga emas, nilai tukar IDR/USD dan jumlah positif COVID-19 secara bersama-sama berpengaruh terhadap indeks harga saham gabungan.
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Mustanwir Zuhri
rights: Copyright (c) 2022 Jurnal Manajemen dan Perbankan (JUMPA)
date: 2022-06-30
publication date: 2022-06-30
starting page: 54
ending page: 72
doi: 10.55963/jumpa.v9i2.464

Subliminal Brand Messages on Apple’s Data Privacy Campaign in Peirce’s Semiotics
type: item
description: This research investigates the impact of hidden messages in soft-sell advertisements on consumers' perception, trust, and intention to behave towards brands, and focuses on the implications of data security and reliability. This study, a descriptive qualitative methodology combined with Charles Sanders Peirce’s semiotic analysis framework, delves into visual elements, storytelling, and advertising contexts showcased in Apple’s ad as focal points that illuminate pressing data security challenges today. The research addresses the gaps identified in prior investigations regarding the presence of subliminal cues in advertisements, illustrating that emotional engagement and subtle persuasion can bolster brand presence and distinction within the technology sector. The outcomes effectively portray its product ecosystem as a reliable data security option, underlining the significance of safeguarding personal data. Furthermore, Apple adeptly illustrates its comprehension of product placement as a strategy rooted in subliminal messaging for marketing purposes. Implies that businesses can enhance consumer trust through narrative branding and the incorporation of semiotic elements to communicate brand messages discreetly, such as assurances of data protection. Moreover, embedding products within a narrative framework has proven beneficial for boosting brand recall, emotional connection, and customer loyalty are key elements for sustaining enduring relationships with consumers who increasingly prioritize privacy. Abstrak - Penelitian ini bertujuan untuk menganalisis bagaimana pesan subliminal dalam iklan soft-selling dapat mempengaruhi persepsi, kepercayaan, dan intensi perilaku konsumen terhadap merek, khususnya terkait proposisi nilai keamanan dan keandalan data. Dengan pendekatan analisis descriptive qualitative technique dan semiotika Charles Sanders Peirce, penelitian ini mengkaji simbol visual, narasi, dan situasi periklanan dalam iklan. Apple sebagai objek kajian yang men…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Muhammad Azhar Lazuardi
creator: La Mani
creator: Cantika Nur Oktaviana
creator: Ni Putu Sari Darmayanti
creator: Irmawan Rahyadi
rights: Copyright (c) 2025 Muhammad Azhar Lazuardi, La Mani, Cantika Nur Oktaviana, Ni Putu Sari Darmayanti, Irmawan Rahyadi
date: 2025-04-26
publication date: 2025-04-26
starting page: 59
ending page: 68
doi: 10.55963/jumpa.v12i1.756

The Implementation Effect of Accounting Information System, E-Commerce and Digital Wallet on MSM’s Performance in Bekasi City
type: item
description: - This study aims to explain the implementation effect of accounting information systems, e-commerce, and digital wallets on MSMEs’ performance in Bekasi City. The population in this research is MSMEs in North Bekasi City. The sampling method used a purposive sampling method and determined a specific area, namely North Bekasi City. The specific criteria for the sample were 100 MSMEs distributed in North Bekasi City first as respondents. Data collection is using the instrument. 100 questionnaires are distributed, and 97 questionnaires are sent back by respondents. The use of data analysis showed that the implementation effect of accounting information systems, e-commerce, and digital wallet on MSMEs’ performance in Bekasi City, while e-commerce has a negative and insignificant effect. This study implies that implementing a good accounting information system and digital wallet will improve the MSMEs' performance in Bekasi City. Even though the implementation of e-commerce has not reached its best and optimal state, it will improve MSMEs' performance in Bekasi City. Abstrak - Penelitian ini bertujuan menguji pengaruh penerapan sistem informasi akuntansi, e-commerce dan dompet digital terhadap kinerja UMKM di Kota Bekasi. Populasi pada penelitian ini adalah UMKM Kota Bekasi Utara. Motode pengambilan sampel menggunakan metode purposive sampling dan menetapkan wilayah spesifik, yaitu Kota Bekasi Utara baru kali pertama ini. Kriteria untuk menjadi sampel adalah UMKM di Kota Bekasi Utara sejumlah 100 orang sebagai responden. Teknik pengumpulan data dengan metode survei menggunakan instrumen berupa kuesioner. Total 100 kuesioner yang disebar dan 97 kuesioner kembali oleh responden. Analisis data penelitian ini menggunakan smartPLS versi 4. Hasil penelitian ini menunjukkan bahwa sistem informasi akuntansi dan dompet digital berpengaruh terhadap kinerja UMKM di Kota Bekasi, sedangkan e-commerce tidak berpengaruh terhadap kinerja UMKM di Kota Bekasi. Implikasi penelitian ini ya…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Pandu Haryanto Moenandar
creator: Irzan Syahrial
creator: Amrizal Sutan Kayo
rights: Copyright (c) 2025 Pandu Haryanto Moenandar; Irzan Syahrial; Amrizal Sutan Kayo
date: 2025-04-26
publication date: 2025-04-26
starting page: 69
ending page: 79
doi: 10.55963/jumpa.v12i1.733

Determinants of Profitability in Digital Banking: The Moderating Role of CKPN
type: item
description: This research seeks to evaluate the determinants of the ROA ratio in connection to the financial ratios CAR, NPL, and LDR, while also investigating the moderating impact of CKPN on this connection. The researcher used secondary information from the financial statements of six digital banks listed on the BEI (Stock Exchange Indonesia) for the period spanning 2020 to 2024, utilizing SPSS version 27. The study findings indicated that CAR positively influences ROA; nevertheless, this effect lacks significance. Conversely, NPL has a beneficial influence on ROA, which opposes the prevailing idea that NPL should diminish profitability. The LDR ratio influences ROA; however, its effect is minimal. CKPN, in its capacity as a moderator, may just enhance the impact of CAR on ROA but is unable to modify the link between NPL and LDR with ROA. This study's originality is attributed to the incorporation of CKPN as a moderating variable within the framework of digital banking in Indonesia, with the finding that NPL positively influences ROA. This research highlights the need for flexible strategies in the management of CKPN to foster stability and innovation in digital finance. Abstrak - Penelitian ini bermaksud untuk menganalisis determinan rasio ROA dari dampak rasio keuangan CAR, NPL, dan LDR serta menguji peran CKPN sebagai variabel moderasi dalam memperkuat hubungan tersebut. Peneliti mengadopsi data sekunder dari laporan tahunan keuangan enam bank digital yang terdaftar di Bursa Efek Indonesia dari jangka waktu 2020 sampai 2024. Data dianalisis memanfaatkan regresi linier berganda melalui program SPSS versi 27. Temuan ini mengungkapkan rasio CAR berdampak positif kepada ROA, namun pengaruh tersebut tidak signifikan. Sedangkan NPL berdampak positif terhadap ROA, yang bertentangan dengan teori umum bahwa NPL seharusnya menurunkan profitabilitas. Rasio LDR kemungkinan dampak terhadap ROA, namun tidak relevan. CKPN menjadi variabel moderasi hanya mampu menegakkan pengaruh CAR ter…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Hendrik Ali
creator: Septiana Sihombing
rights: Copyright (c) 2025 Hendrik Ali, Septiana Sihombing
date: 2025-06-28
publication date: 2025-06-28
starting page: 1
ending page: 12
doi: 10.55963/jumpa.v12i2.775

Consumer Choices: The Influence of Price, Service, and Promotion on Coffee Purchases in Jakarta
type: item
description: The objective of this study was to examine the influence of price, service quality, and promotional efforts on consumer purchasing decisions in Jakarta. The research is grounded in theoretical frameworks that address the relationships between price, service quality, promotion, and purchase decision-making. Primary data served as the basis for this investigation, with the sample selected through purposive sampling techniques. The study’s novelty lies in its focus on the local coffee industry and the application of Smart-PLS software version 4.1.0.9 for data analysis, in contrast to previous research that employed SPSS. Data were gathered via Google Forms from 100 customers of Kopi Sulfan in Central Jakarta. The analysis involved the use of external model evaluation, internal model assessment, and hypothesis testing. The results revealed that price does not significantly affect purchasing decisions, whereas both service quality and promotion exert a positive influence. From a managerial perspective, the findings suggest that business owners should maintain competitive pricing while enhancing service quality and product standards. These improvements are expected to increase the appeal of the business and positively influence consumer purchase decisions. Abstrak - Tujuan penelitian ini yaitu guna menguji apakah terdapat pengaruh harga, kualitas pelayanan, dan promosi terhadap keputusan pembelian di Jakarta. Penelitian berlandaskan teori yang mendukung mengenai harga, kualitas pelayanan, dan promosi terhadap keputusan pembelian. Penelitian ini memanfaatkan data primer, sedangkan sampel diambil dengan metode purposive sampling. Novelty pada penelitian ini berfokus pada sektor usaha kopi lokal dan memanfaatkan perangkat lunak smart-PLS versi 4.1.0.9, sedangkan penelitian sebelumnya menggunakan SPSS. Data dikumpulkan melalui google forms dari pembeli Kopi Sulfan di Jakarta Pusat dengan total 100 responden. Teknik analisis data dilakukan dengan menggunakan model luar, model …
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Dini Amalia
creator: Rahma Maulidda Witantris
creator: Yopie Yulius
rights: Copyright (c) 2025 Dini Amalia, Rahma Maulidda Witantris
date: 2025-06-28
publication date: 2025-06-28
starting page: 13
ending page: 24
doi: 10.55963/jumpa.v12i2.785

Service and Product Quality as Drivers Costumer Satisfaction at Haus Drink in Bekasi
type: item
description: This research aims to test whether there is an influence of service quality and product quality on consumer satisfaction at Haus Drink in Bekasi. Based on expectancy disconfirmation theory (EDT). Theory is used to understand how satisfaction and dissatisfaction are derived. This research uses primary data and samples through the non-probability sampling method using the slovin formula, data was obtained for 7 days through google form to Haus consumers in Bekasi from a total of 100 respondents. The analysis uses an outer model, an inner model, and a hypothesis test. Novelty in the researcher used the smart-PLS 3.2.9 application, then the previous research used the SPSS application. The results of the hypothesis test show that consumer satisfaction is positively influenced by the service quality of Haus products and the quality of products has a positive effect on consumer satisfaction of Haus products. The implications of the research for stores to be able to offer loyalty programs, the use of print media such as brochures, posters, pamphlets, banners, and with a storytelling approach to build emotional appeal. After improving these aspects, it is hoped that stores can increase consumer loyalty and satisfaction. produk terhadap kepuasan konsumen pada minuman Haus di Bekasi. Berlandaskan teori yang mendukung tentang kualitas pelayanan dan kualitas produk, dan kepuasan konsumen. Riset ini memakai data primer dan sampel melalui metode non-probability sampling dengan menggunakan rumus slovin, data didapatkan selama 7 hari melalui google form kepada konsumen Haus di Bekasi dari jumlah responden sebanyak 100. Analisis menggunakan outer model, inner model, dan uji hipotesis. Novelty pada peneliti menggunakan aplikasi smart-PLS 3.2.9, kemudian riset terdahulu menggunakan aplikasi SPSS. Hasil uji hipotesis menunjukkan bahwa kepuasan kosumen dipengaruhi secara positif terhadap kualitas pelayanan produk minuman Haus dan kualitas produk berpengaruh positif terhadap kepuasan kons…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Aflah Harits adzaldi
creator: Muhammad Izzudin Zaki
creator: Fatik Rahayu
rights: Copyright (c) 2025 Aflah Harits adzaldi, Muhammad Izzudin Zaki, Fatik Rahayu
date: 2025-07-17
publication date: 2025-07-17
starting page: 43
ending page: 52
doi: 10.55963/jumpa.v12i2.826

Comparison of the Effectiveness of Digital and Television Advertising Elements at Gojek Indonesia Company
type: item
description: This study aims to compare Gojek's digital advertising with television advertisements using the AIDA model. A comparative quantitative methodology was utilized in Bogor City. This study examined Gojek users who were exposed to advertisements on both digital media and television. Data were collected through questionnaires using convenience sampling and the Lemeshow formula to determine the sample size. A total of 129 respondents were analysed using the Mann-Whitney nonparametric test. The findings reveal that the average evaluation of Gojek's digital advertising elements is higher than that of television advertisements, showing a significant difference between them. This implies that advertising media choice, based on advertising elements, can have varying impacts on the effectiveness of each medium. Media selection can be tailored to specific companies, such as Gojek in Indonesia, which operates in the technology and transportation sectors and achieves a more effective impact through digital media than through television advertisements. The novelty of this study lies in the use of advertising elements as comparative indicators, in addition, research related to advertising in online transportation companies is still limited, especially in terms of media comparison. Abstrak - Penelitian ini bertujuan untuk membandingkan iklan digital Gojek dengan iklan televisi menggunakan model AIDA. Metodologi kuantitatif komparatif digunakan di Kota Bogor. Penelitian ini mengkaji pengguna Gojek yang terpapar iklan baik di media digital maupun televisi. Data dikumpulkan melalui kuesioner dengan teknik convenience sampling dan rumus Lemeshow untuk menentukan ukuran sampel. Sebanyak 129 responden dianalisis menggunakan uji nonparametrik Mann-Whitney. Temuan penelitian menunjukkan bahwa rata-rata penilaian terhadap elemen iklan digital Gojek lebih tinggi dibandingkan dengan iklan televisi, menunjukkan perbedaan signifikan di antara keduanya. Hal ini mengimplikasikan bahwa pemilihan med…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Roni Jayawinangun
creator: Rafli Nuradam
creator: Qoute Nuraini Cahyaningrum
rights: Copyright (c) 2025 Roni Jayawinangun, Rafli Nuradam, Qoute Nuraini Cahyaningrum
date: 2025-07-22
publication date: 2025-07-22
starting page: 53
ending page: 62
doi: 10.55963/jumpa.v12i2.764

The Influence of Social Media, Beauty Vlogger Reviews and Brand Image on Buying Interest in Wardah Cosmetic Products
type: item
description: The cosmetics industry in Indonesia is experiencing rapid growth, with Wardah as one of the local brands that has managed to attract the attention of consumers, especially students, through the concept of halal and high quality. This study aims to analyze the influence of social media, beauty vlogger reviews, and brand image on the interest in buying Wardah cosmetic products among students in Tebing Tinggi. This research uses a survey-based quantitative approach, involving a sample size population using the cochran formula so that a sample of 96 respondents was selected by purposive sampling. Data was collected through questionnaires and analyses carried out, namely instrument test, validity test, reliability test, and classical assumption test. In the classical assumption test, the normality test, the multicollinearity test, the heteroscedasticity test were carried out and the multiple linear regression analysis test and the hypothesis test were carried out using the T & F test with SPSS software. The results of the study show that social media has a significant effect on buying interest, beauty vlogger reviews do not have a significant effect on buying interest, and brand image has a significant effect on buying interest. Simultaneously, these three variables contributed 48.4% to buying interest. These findings are expected to support the development of more effective digital marketing strategies in the cosmetics industry. Abstrak - Industri kosmetik di Indonesia mengalami pertumbuhan pesat, dengan wardah sebagai salah satu merek lokal yang berhasil menarik perhatian konsumen, khususnya mahasiswa, melalui konsep halal dan kualitas tinggi. Penelitian ini bertujuan untuk menganalisis pengaruh media sosial, review beauty vlogger, dan brand image terhadap minat beli produk kosmetik Wardah di kalangan mahasiswa di Tebing Tinggi. Peneltian ini menggunakan pendekatan kuantitatif berbasis survei, melibatkan populasi ukuran sampel menggunakan rumus cochran sehingga didapat…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Christinna Chen
creator: Leonardo Chen
creator: Willy Cahyadi
creator: Rizki Wulanita Batubara
rights: Copyright (c) 2025 Christinna Chen, Leonardo Chen, Willy Cahyadi, Rizki Wulanita Batubara
date: 2025-07-11
publication date: 2025-07-11
starting page: 25
ending page: 42

Assessment of Service Quality at the Credit Cooperative: A SERVQUAL and Importance-Performance Analysis Approach
type: item
description: In the competitive financial sector of Indonesia, the expansion of savings and loan Cooperatives, exemplified by the Sangosay Credit Cooperative established in 1983, faces challenges in retaining members and meeting their service expectations, particularly due to increasing competition from online lending platforms. This research investigates the service quality of Sangosay Credit Cooperative by utilizing the SERVQUAL framework, focusing on nineteen attributes based on five service quality dimensions. A qualitative approach was employed, involving a questionnaire distributed to 100 participants. The findings reveal that the services provided do not fully align with member expectations, as evidenced by gap scores ranging in reliability and in tangibles. The analysis highlighted notable deficiencies between the cooperative's offerings and member expectations, particularly in reliability, responsiveness, empathy, assurance, and tangibles. Critical areas for improvement identified include the timeliness of services, transaction simplicity, staff accountability, communication skills, and overall operational efficiency. The study recommends several actionable strategies, such as regular employee performance evaluations, comprehensive training programs, member feedback surveys, and enhanced customer service strategies to elevate service quality and better serve the cooperative's members. Abstrak - Dalam lanskap keuangan Indonesia yang kompetitif, pertumbuhan Koperasi simpan pinjam, seperti Koperasi Kredit Sangosay yang didirikan pada tahun 1983, menghadapi tantangan dalam mempertahankan anggota dan memenuhi harapan layanan mereka, terutama karena meningkatnya persaingan dari platform pinjaman daring. Penelitian ini menyelidiki kualitas layanan Koperasi Kredit Sangosay dengan memanfaatkan kerangka kerja SERVQUAL, dengan fokus pada sembilan belas atribut berdasarkan lima dimensi kualitas layanan. Pendekatan kualitatif digunakan, yang melibatkan kuesioner yang dibagikan kepad…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Febriana Wurjaningrum
creator: Karolina Wako Lenga
rights: Copyright (c) 2025 Febriana Wurjaningrum; Karolina Wako Lenga
date: 2025-04-24
publication date: 2025-04-24
starting page: 47
ending page: 58
doi: 10.55963/jumpa.v12i1.735

Implementation of the Balanced Scorecard for Performance Evaluation at the West Java Provincial Plantation Service
type: item
description: Performance assessment in public sector organizations has experienced significant strategic changes and dynamics, no longer focusing solely on financial aspects and customer (service user) perspectives. This study aims to evaluate the performance of the Plantation Office of West Java Province through the implementation of the balanced scorecard (BSC). Using a quantitative approach, the study utilizes secondary data such as satisfaction surveys, annual reports, and the 2023 performance accountability report of the Plantation Office of West Java Province, analyzed using a scoring system. The study reveals that overall, the performance of the Plantation Office is rated as very good based on the four perspectives of the BSC. However, certain areas require more attention, particularly in terms of program implementation, workload balance, and employee capacity development. The study recommends that the Plantation Office continues to optimize the implementation of the BSC, enhance service quality to the public, and strengthen more sustainable human resource development. Further research is expected to deepen the application of the BSC in the public sector, enrich performance indicators, and explore the design and implementation of the BSC in various public sector organizations. Abstract​​​​​ - Evaluasi kinerja di sektor organisasi publik telah mengalami perubahan dan dinamika strategis yang signifikan, tidak hanya menekankan pada aspek keuangan dan aspek pelanggan (pengguna) layanan. Penelitian ini bertujuan untuk mengevaluasi kinerja Dinas Perkebunan Provinsi Jawa Barat melalui implementasi balanced scorecard (BSC). Dengan metode kuantitatif, penelitian ini menggunakan data sekunder seperti survei kepuasan, laporan tahunan, dan laporan akuntabilitas kinerja Dinas Perkebunan Provinsi Jawa Barat tahun 2023 yang dianalisis menggunakan sistem penilaian. Penelitian menunjukkan bahwa secara keseluruhan, kinerja Dinas Perkebunan dinilai sangat baik, berdasarkan empat perspektif …
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Rhaka Fathi Ruhiyat
creator: Hafid Aditya Pradesa
creator: Alikha Novira
creator: Reni Wijayanti
rights: Copyright (c) 2025 Hafid Aditya Pradesa, Rhaka Fathi Ruhiyat, Alikha Novira, Reni Wijayanti
date: 2025-03-13
publication date: 2025-03-13
starting page: 14
ending page: 27
doi: 10.55963/jumpa.v12i1.729

Influence of Ease of Use and E-Service Quality on Intention to Reuse with Customer Satisfaction as a Mediating Variable in Online Travel Agent Traveloka
type: item
description: The rapid development of technology and the opportunities within the tourism sector in Indonesia have been significantly influenced by the emergence of online travel agents (OTAs), which have made tourism activities more effective and efficient. This study aims to analyze the impact of perceived ease of use and e-service quality on intention to reuse, with customer satisfaction serving as a mediating variable in the context of the online travel agent Traveloka. The research employs the structural equation modeling - partial least squares (SEM-PLS) method, using smart PLS 4.1.0.3 as the analysis tool, based on data from 100 respondents in the Greater Jakarta area (Jabodetabek) who use Traveloka. The results of the study indicate that perceived ease of use significantly influences intention to reuse, perceived ease of use significantly influences customer satisfaction, e-service quality significantly influences intention to reuse, e-service quality significantly influences customer satisfaction, customer satisfaction significantly influences intention to reuse, perceived ease of use influences intention to reuse with customer satisfaction as a mediating variable, and e-service quality influences intention to reuse with customer satisfaction as a mediating variable. This study shows that user satisfaction has a significant mediating role between e-service quality and reuse intention, which has not been widely discussed in previous studies. These results deepen the understanding of how factors related to user experience can increase retention of digital payment services. Abstrak - Perkembangan teknologi dan peluang sektor pariwisata di Indonesia berkembang pesat dengan menghadirkan online travel agent yang membantu kegiatan pariwisata menjadi efektif dan efisien. Penelitian ini bertujuan untuk menganalisis pengaruh kemudahan penggunaan dan e-service quality terhadap minat menggunakan kembali dengan kepuasan pengguna sebagai variabel mediasi pada online travel agent Trav…
subject: Articles
  topic: section
subject: Array
  topic: keywords
creator: Muhammad Daifa Al Quthni
creator: Suharyanto Suharyanto
creator: Pamela Magdalena
rights: Copyright (c) 2025 Muhammad Daifa Al Quthni, Suharyanto Suharyanto, Pamela Magdalena
date: 2025-04-22
publication date: 2025-04-22
starting page: 28
ending page: 46
doi: 10.55963/jumpa.v12i1.724

https://journals.stie-yai.ac.id/index.php/JUMPA/article/view/87
type: item
title: Pengaruh Current Ratio, Net Profit Margin dan Total Assets Turn Over Terhadap Dividen Payout Ratio Pada Perusahaan Manufaktur Sektor Industri Barang Konsumsi yang Terdaftar di Bursa Efek Indonesia Periode 2010-2014
description: In this script that has been investigated is the influence of Current Ratio, Net Profit Margin and Total Assets Turn Over to Dividen Payout Ratio on consumption goodsmanufacturing companies listed in Indonesia Stock Exchange. In this research there are four variables, that is Current Ratio (CR) as the independent variable (X1), Net Profit Margin (NPM) as the independent variable (X2), Total Assets Turn Over (TATO) as the independent variable (X3) and Dividen Payout Ratio (DPR) as the dependent variable (Y). The method used is quantitative research methods. The purpose of this research was to determine the factors that influence the Dividen Payout Ratio. In this research using observational data n = 45 on the consumption goods manufacturing companies listed on the Indonesia Stock Exchange. The results of the analysis CR to DPR there is positive influence and no significant from thitung( 1,091 ) < ttabel ( 2,017 ). The results of the analysis NPM to DPR are positive influence and significant of thitung ( 5,853 ) > ttabel ( 2,017 ). The results of the analysis TATO to DPR there is positive influence and no significant of thitung ( 1,988 ) > ttabel (2,017). There is a simultaneous effect of CR, NPM and TATO of the DPR has significant influence that the views of the value of Fhitung was 11,897 bigger than the value Ftabel 2,833.
subject: Articles
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creator: Arfianto Cahyadi STIE Y.A.I
creator: Ali Munar STIE Y.A.I
rights: Copyright (c)
date: 2023-06-09
publication date: 2023-06-09
starting page: 92
ending page: 107
doi: 10.55963/jumpa.v4i1.87

Penerapan Metode Importance Performance Analysis dan Customer Satifaction Index di Puskesmas Langsa Lama
type: item
description: Penelitian ini bertujuan untuk mengetahui kualitas pelayanan di Puskesmas Kecamatan Langsa Lama berdasarkan importance performance. Sampel dalam penelitian ini berjumlah 384 orang. Metode yang digunakan yaitu metode Importance performance analysis (IPA) untuk mengukur tingkat kepuasan seseorang atas kinerja pihak lain dan metode customer satisfaction index (CSI) untuk menentukan tingkat kepuasan konsumen secara menyeluruh. Dengan pendekatan yang memperhitungkan tingkat kepentingan dan kinerja dari atribut-atribut yang diukur. Dari hasil pemetaan atribut dengan menggunakan metode importance performance analysis (IPA), bahwa atribut yang sangat penting menurut para responden adalah atribut 14 yaitu petugas Puskesmas Kecamatan Langsa Lama selalu melayani pasien dengan penuh kesetiaan. Pasien yang berobat di Puskesmas Kecamatan Langsa Lama tidak semuanya memiliki kondisi fisik yang baik saat berobat, sehingga mereka membutuhkan pelayanan yang cepat. Sedangkan atribut yang paling rendah nilai kepentingannya adalah atribut 12 yaitu pelayanan pada Puskesmas Kecamatan Langsa Lama tidak membedakan status sosial. Responden beranggapan bahwa di Puskesmas Kecamatan Langsa Lama tidak ada yang membeda-bedakan status sosial. Berdasarkan hasil perhitungan CSI (customer satisfaction index) diperoleh nilai CSI 83,76%. Berdasarkan kriteria nilai CSI maka hasil nilai CSI pada kepuasan pasien di Puskesmas Kecamatan Langsa Lama dikatakan sangat puas dengan nilai CSI 83,76%.
subject: Articles
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creator: safrizal
creator: Novi Merlianita Sari
creator: Muhammad Fuad
rights: Copyright (c) 2023 safrizal, Novi Merlianita Sari, Muhammad Fuad
date: 2023-10-30
publication date: 2023-10-30
starting page: 1
ending page: 12
doi: 10.55963/jumpa.v10i3.582

Analisis Turnover Intention Ditinjau Dari Kepuasan Gaji, Beban Kerja dan Work Engagement Sebagai Mediasi
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description: Penelitian ini bertujuan untuk menganalisis pengaruh kepuasan gaji dan beban kerja terhadap turnover intention dengan menggunakan work engagement sebagai variabel mediasi pada karyawan Bank X. Metode Penelitian ini menggunakan metode kuantitatif dibantu oleh software smart-PLS dengan pendekatan SEM (structural equation modeling). Data yang digunakan dalam penelitian ini adalah data primer yang diperoleh dari hasil penyebaran kuesioner. Teknik pengumpulan data yang digunakan adalah teknik random sampling dengan jumlah responden 90 karyawan Hasil dalam penelitian ini menunjukan bahwa, kepuasan gaji dan beban kerja berpengaruh signifikan terhadap turnover intention, kepuasan gaji dan beban kerja berpengaruh signifikann terhadap work engagement, work engagement berpengaruh signifikan terhadap turnover intention. Dalam hubungan moderasi kepuasan gaji melalui work engagement terhadap turnover intention berpengaruh signifikan. Namun beban kerja melalui work engagement terhadap turnover intention tidak berpengaruh. Implikasi dari penemuan ini adalah kepuasan gaji mempunyai peran penting bagi perusahaan yakni sebagai program retensi karyawan yang mampu meningkatkan tingkat engagement pada karyawan dan mempengaruhi penurunan turnover karyawan. Serta pentingnya memperhatikan pemberian beban kerja yang sesuai bagi tiap karyawan agar karyawan dapat bekerja dengan efektif dan tidak merasa terbebani yang akan berdampak terhadap tingkat turnover intention.
subject: Articles
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creator: Suharyanto
creator: Winsa Haura Zahra
creator: M.M.T.S Mildawani
rights: Copyright (c)
date: 2023-10-30
publication date: 2023-10-30
starting page: 13
ending page: 22
doi: 10.55963/jumpa.v10i3.577

Kontribusi Capital Expenditure Sebagai Penguat Dampak Inflasi dan Pertumbuhan Ekonomi Terhadap Profitabilitas Perusahaan Korporasi
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description: Penelitian ini bertujuan untuk menguji pengaruh inflasi, pertumbuhan ekonomi (PDB), dan belanja modal (capex) terhadap profitabilitas yang diukur menggunakan return on asset (ROA) serta menguji apakah belanja modal/capital expenditure (capex) berperan sebagai variabel moderasi yang memperkuat pengaruh inflasi dan pertumbuhan ekonomi terhadap ROA. Sampel penelitian ini terdiri dari 44 sektor usaha perusahaan korporasi selama periode 2014 hingga 2021 yang terdaftar di Bursa Efek Indonesia. Analisis regresi berganda digunakan untuk menguji hipotesis dalam penelitian ini dan teknik pengambilan sampel menggunakan purposive sampling. Hasil dari pengujian di dalam penelitian ini menunjukkan bahwa inflasi dan pertumbuhan ekonomi memiliki pengaruh positif terhadap ROA. Sementara itu, capex tidak berpengaruh terhadap ROA. Capex memperkuat pengaruh negatif inflasi terhadap ROA. Capex tidak memperkuat pengaruh positif pertumbuhan ekonomi terhadap ROA. Penelitian ini berimpilkasi bahwa pertumbuhan ekonomi yang dicoba diperkuat dampaknya pada profitabilitas dengan belanja modal ternyata tidak berhasil di dalam jangka pendek tetapi dampak negatif inflasi segera terjadi pada jangka pendek.
subject: Articles
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creator: Mustanwir Zuhri
creator: Hanidar Nadhifah Husam Khairunnisa
rights: Copyright (c) 2023 Mustanwir Zuhri, Hanidar Nadhifah Husam Khairunnisa
date: 2023-10-31
publication date: 2023-10-31
starting page: 23
ending page: 39
doi: 10.55963/jumpa.v10i3.578

A Faktor-Faktor yang Mempengaruhi Kualitas Laba Pada Perusahaan Makanan dan Minuman di BEI
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description: Penelitian ini bertujuan untuk menganalisis struktur modal, ukuran perusahaan, dan profitabilitas secara bersama-sama terhadap kualitas laba perusahaan manufaktur subsektor makanan dan minuman yang terdaftar di Bursa Efek Indonesia tahun 2018-2022. Metode penelitian yang dilakukan dalam penelitian ini adalah metode kuantitatif. Variabel dependen dalam penelitian ini adalah kualitas laba sedangkan variabel independen dalam penelitian ini adalah struktur modal, ukuran perusahaan, dan profitabilitas. Populasi penelitian adalah seluruh perusahaan yang terdaftar di Bursa Efek Indonesia pada subsektor makanan dan minuman tahun 2018-2022. Teknik pengumpulan data yang digunakan dalam penelitian ini dilakukan sesuai dengan metode dokumentasi berupa laporan keuangan tahunan perusahaan subsektor makanan dan minuman yang terdaftar di Bursa Efek Indonesia tahun 2018-2022. Teknik analisis data dalam penelitian ini melalui model regresi data panel, pemilihan model, statistik deskriptif, uji asumsi klasik, analisis regresi linear berganda, dan pengujian hipotesis dengan menggunakan aplikasi program eviews 10. Penelitian ini berbeda dengan sebelumnya dalam hal obyek dan periodenya. Hasil penelitian menunjukkan bahwa secara partial dan simultan struktur modal, ukuran perusahaan dan profitabilitas memiliki pengaruh signifikan dan positif terhadap kualitas laba perusahaan. Hal ini dikarenakan nilai signifikansi lebih kecil dari 0,05. Sehingga dapat diketahui bahwa meningkatnya jumlah struktur modal, jumlah asset perusahaan dan keuntungan maka terdapat kecenderungan semakin meningkatnya kualitas laba akan semakin meningkat.
subject: Articles
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subject: Array
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creator: Irzan Syahrial
creator: Reschiwati
creator: Ida Musdafia Ibrahim
rights: Copyright (c) 2023 Irzan Syahrial, Reschiwati, Ida Musdafia Ibrahim
date: 2023-10-31
publication date: 2023-10-31
starting page: 39
ending page: 48
doi: 10.55963/jumpa.v10i3.562

Faktor-Faktor Penentu Profitabilitas Perusahaan Manufaktur Sektor Industri Barang Konsumsi
type: item
description: Penelitian ini bertujuan untuk menguji secara empiris pengaruh leverage, aktivitas, dan likuiditas terhadap profitabilitas pada perusahaan manufaktur sektor industri barang konsumsi yang terdaftar di Bursa Efek Indonesia periode 2019-2022. Penelitian ini memiliki sudut pandang yang berbeda mengenai profitabilitas, software yang berbeda serta periode yang berbeda. Penelitian ini mengambil sudut pandang dari perkembangan dan manajemennya dalam profitabilitas. Penelitian ini menggunakan data sekunder dan mengambil sampel perusahaan manufaktur sektor industri barang konsumsi yang terdaftar di Bursa Efek Indonesia (BEI) periode 2019-2022 dengan menggunakan metode purposive sampling. Terdapat 10 perusahaan yang memenuhi kriteria-kriteria sebagai sampel penelitian. Variabel yang digunakan dalam penelitian adalah leverage, aktivitas, likuiditas. Uji yang digunakan adalah analisis regresi data panel, uji asumsi klasik, analisis regresi berganda, dan uji koefisien determinasi. Data yang digunakan dalam penelitian ini diolah menggunakan aplikasi eviews 12. Hasil pengujian secara parsial menunjukkan bahwa leverage dan likuiditas berpengaruh dan signifikan terhadap profitabilitas, sedangkan aktivitas tidak berpengaruh terhadap profitabilitas. berdasarkan hasil uji secara simultan, dapat diketahui bahwa leverage, aktivitas, dan likuiditas secara bersama-sama berpengaruh terhadap profitabilitas dengan koefisien determinasi sebesar 44,81%. Implikasi penelitian ini adalah perusahaan diharapkan dapat menemukan keseimbangan yang tepat antara mengelola risiko dari utang dan kebijakan dalam pengelolaan aset likuit yang efektif untuk menghadapi tantangan dalam mencapai profitabilitas yang optimal.
subject: Articles
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subject: Array
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creator: Marini Anggie Putri Siregar
creator: Dewi Fortuna Mahendra
rights: Copyright (c) 2023 Marini Anggie Putri Siregar, Dewi Fortuna Mahendra
date: 2023-11-01
publication date: 2023-11-01
starting page: 49
ending page: 58
doi: 10.55963/jumpa.v10i3.591